Política de envío

📦 Shipping Policy / Política de Envío

Thank you for shopping with us! Below you’ll find all the details regarding our shipping methods, rates, and delivery times.

1. Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped, along with your tracking details.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3 – 6 business days	Free on orders over $50 / $4.99
Express Shipping	1 – 2 business days	$9.99
International Shipping	7 – 14 business days	Calculated at checkout

Note: Delivery times are estimates and start from the date of shipping, not the date of order.

3. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number and a link to track your package in real-time. Please allow 24 hours for the tracking information to update.

4. International Shipping & Customs

We offer international shipping to select countries.

Import duties and taxes: Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied; they are the responsibility of the customer.

5. Lost, Damaged, or Stolen Packages

If your package arrives damaged, or if it is marked as delivered but you haven't received it:

Contact the shipping carrier directly with your tracking number to file a claim.
Reach out to our customer support team at [shopfytienda4@gmail.com] within 7 days of the delivery date, and we’ll be happy to assist you.

6. Incorrect Shipping Address

Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [sopfytienda4@gmail.com] before the order is dispatched.